EXCHANGE & RETURNS
We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer a free and easy No Questions Asked Exchange Policy *
- Exchange of the items purchased from Jeanswala.com shall be allowed within 7 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.
- We do not return or exchange Gift Vouchers, Gift Cards, other reasons.
- Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.
- Merchandise bought during a sale will be exchanged within the same sale period only.
Returns / Exchange Through courier collection
- If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
- Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Associate will check and confirm if the item is available in stock and whether the exchange can be made.
- Any refund against a return request made to the jeanswala.com customer support and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
- After the merchandise is received by jeanswala.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
- Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
- Refunds of payments made via Cash on Delivery will be done by online transfers. An email form will be sent to the customer requesting to enter the bank account details.